Ordering Information

Our aim is to dispatch all orders of 'In stock' items within 7 working days. If you place your order on Saturday or Sunday, it will be dispatched on the following Monday after the next Saturday and Sunday

If you place your order on a Bank Holiday, we will dispatch your order within the next 6 days

How do I know if the item I want is available?

Availability of our products is shown on the product page:

  • In Stock - indicates that the item is in stock with us.
  • Custom order available - indicates that the item is not in stock at the moment. We will custom build this item and will be available as detailed in the custom order section.
  • Out of stock - This item or item configuration is no longer available. Please enquire if this option is available as another item.

We use Paypal for all our payments and your payment will be processed or your card debited as soon as you submit your order.

In Stock

If an item is in stock we aim to dispatch withing 3 working days of your Paypal payment clearing. 

Custom order available

While this item or item option is not immediately available we can produce your chosen configuration as a custom build project. Our manufacturing time varies depending on the complexity of the design and the workload of the workshop we use to create it. Our standard manufacturing time is 25 working days from design sign off by the client (if required). The design process usually completes in around 2-5 working days.

Why not enquire about how we can further customise your purchase as we will be making your jewellery as new?

Express service

We also offer an express service for an additional fee in case you require your jewellery sooner which is available on most of our projects, please contact us prior to placing your order.