Please check the pages below for answers to any questions you may have. If you have any enquiries about an item, an order or our services or just to chat please contact us using the contact form.
Due to changes in international shipping charges, all orders being delivered internationally or to an address in Europe (excluding UK) will be subject to local taxes and duties.
As we are unable to estimate local taxes we advise checking your countries regulations with regard to UK import taxes and duties.
The import charges at the boarder of your country are to be paid by the buyer and are not the responsibility of Zino Jewellery
Simply browse around our shop and add your chosen item to your basket. Be sure to check your specifications in the basket before finalising your order.
We use Paypal Checkout in our shop. This payment method is both secure and quick. Paypal checkout will allow the use of credit and debit cards at point of purchase as well as normal Paypal payments.
For in stock items we aim to dispatch within 7 working days. For any custom orders we quote a standard 25 working day schedule after agreeing your design and specification. Custom orders are governed by their complexity and the volume and nature of material required and therefor we quote a worse-case scenario.
consultation for custom orders begin with a 2-4 day period where we both transfer information between each other to gain an understanding of what the order will eventually look like when finished
We use Royal Mail Special Delivery Guaranteed to ensure that your order is delivered in perfect condition and on time. You will be given a tracking number on dispatch and will need to sign for the package at the delivery address stated on your order.
All jewellery is noted as 9ct gold or solid sterling silver. All items are stamped with the Zino Jewellery mark and hallmarked at the Assay Office.
The Assay office does not require by law jewellery to be stamped under a certain weight , in this case Zino jewellery comes with an certificate card and gaurantee that the materials used are 9ct gold or sterling silver and can be checked/tested at any jewellery outlet
Yes! We can customise any item you see in our shop. If there is an option you don't see then please get in touch and we can look at creating something special for you.
